As a customer, your satisfaction and success are the motivation for all we do—which is why we’ll always do everything we can to ensure we make working with documents smarter and easier for you. If, however, you feel like JourneyGenius doesn’t fulfill your needs, we’re here to help make things right.
Refunds for Online Customers
You may be approved for a refund if you purchased JourneyGenius from our online store and the product is proven to be defective by JourneyGenius technical support department and/or duplicate orders were made at JourneyGenius online store. While these conditions are guidelines, all refunds are made at JourneyGenius sole discretion. Full refunds requests must be made within 30 days.
How to Apply for a Refund
We’re sorry to hear that JourneyGenius wasn’t the perfect fit for your needs. If the conditions listed above apply to you, please Contact Us and we will process your refund in a timely manner.